Shipping policy
At HighTide Castle, we’re committed to delivering your order as quickly and safely as possible.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Times
|
Destination |
Estimated Delivery Time |
|---|---|
|
United States |
5–12 business days |
|
Canada |
7–14 business days |
|
United Kingdom |
7–14 business days |
|
Australia & New Zealand |
8–16 business days |
|
International Orders |
10–20 business days |
Shipping Costs
-
Free standard shipping on orders over $75.
-
Shipping rates for orders below the free-shipping threshold are calculated at checkout.
Order Tracking
Once your order ships, you’ll receive a tracking number by email.
Please allow 24–48 hours for tracking information to update.
Customs & Import Duties
For international orders, customs fees, import duties, and taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
Shipping Delays
While we work hard to meet estimated delivery times, delays may occasionally occur due to:
-
High order volumes
-
Weather conditions
-
Customs inspections
-
Carrier delays
-
Public holidays
We appreciate your patience if unexpected delays occur.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly.
HighTide Castle is not responsible for orders shipped to an incorrect address provided by the customer.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier, HighTide Castle is not responsible for lost or stolen packages.
If you experience an issue, please contact the shipping carrier directly and reach out to our support team for assistance.